Terms & Conditions

Minstrels Music Terms & Conditions

The website is operated by Minstrels Music. As user of this website you acknowledge that any use of this website including any transaction you make is subject to our terms and conditions below.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website.

1. Order Processing

We accept orders via this website. The order will usually be dispatched within 2 working days of receipt unless we have informed you that we do not accept your order or you have cancelled it. If an item is not available the web site should alert you when it is added to the shopping basket. Every effort is made to ensure stock level information is up to date, however, if the item you have ordered is out of stock, we will notify you within two working days.

Please make sure that ALL your delivery details are 100% correct as we cannot be held responsible for items which go missing in transit due to an error with your address. Royal Mail will not compensate for lost mail, due to an incorrect address.

Please note: Minstrels Music hold the right to cancel your order at any time for reasons which may or may not be disclosed.

2. Delivery Charges

The delivery charges are calculated by weight, and send by first class Royal Mail postage.

Orders costing £80.00 and above will be sent by Royal Mail Special Delivery. Delivery times will be subject to Royal Mail and Minstrels Music cannot be held liable for any delay due to Royal Mail. Orders outside the Euro Zone, of £30.00 and above amounts will be sent by insured and signed for Royal Mail, small packet Air Mail.

3. Payment

Payment will be taken from your card at the time the order is placed. Goods are subject to availability and we will endeavour to check that they are available at the time of order. In the event that we are unable to supply the goods we will inform you as soon as possible. A full refund will be given where you have already paid for the goods.

Payments are processed for Minstrels Music by SagePay a secure payment service provider in the UK. Customers’ card details, when ordering by phone are erased after the order is processed.

All prices include VAT (where applicable) at the current rate but exclude delivery charges. Countries outside the Euro Zone will have have VAT (tax) deducted from the goods, excepting books.

4. Right to Cancel

You may cancel your order at any point from time of placing the order up to fourteen (14) days after receiving the goods, this is your ‘cooling off’ period. To exercise this right please inform us in writing (by e-mail or letter) within fourteen (14) days from the day you received your order.

Minstrels Music Cancellation Form

To, Peter Blyth, 40 High Street, Burton In Lonsdale, Carnforth, LA6 3JP

Email: mail@minstrels-music.com

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],

Ordered on [*] / received on [*],

Name of consumer(s), Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate

If the goods have already been sent you will need to return them to us in the manufacturer’s packaging at your own cost. When returning items make sure you have a proof of posting receipt from the Post Office. Please be aware that 1st Class post is only covered for £20.00, if lost in the post. We recommend using Royal Mail Signed For Delivery for items up to £50.00 in value, and Special Delivery for returning items over £50.00 in value. We cannot be held responsible if any packages are not delivered to us, and the sender will need to make a claim from Royal Mail. Once we have received and checked the goods we will process a refund.

The goods must be ideally returned unused in the manufacture’s packaging. If the manufactures packaging is damaged or lost, or the recorder, harmonica or item has been used, we reserve the right to give you a partial refund.

In the case of DVDs & CDs and books containing CDs or DVDs, they must be unopened, and in the manufactures cellophane wrapping.

5. Returns Policy

We will exchange, credit or refund any item at full cost provided they are returned within fourteen (14) days, on these conditions:
You must take reasonable care of the goods, and return them undamaged, in the manufacturer’s packaging and unused. We reserve the right to deduct an amount from the reimbursement if you have diminished the value of the goods. As a guide we consider this to be if you have handled the goods beyond what would normally be acceptable in a music shop.
In the case of DVDs & CDs and books containing CDs or DVDs, they must be unopened, and in the manufactures cellophane wrapping.
Please provide details of what is wrong with the item and your address and the original order number.
The goods need to be returned to us undamaged – you may wish to keep the packaging we used to send you the item, in case you need to return the goods. If the item gets damaged in transit then you will have to claim from Royal Mail (or the postage service you used).
You should send the goods back to us within 14 days of when you informed us of your decision to cancel.
You will be reimbursed within 14 days of receiving the returned goods. We will reimburse you using the same payment method used with your original order.

Minstrels Music reserve the right to obtain a second opinion from the supplier or manufacturer, regarding a dispute over a manufacturing defect.

Harmonicas are guaranteed to be in tune and free from manufacturing defects at the time of purchase.

6. Descriptions of Goods and Typographical Errors

The descriptions given are believed to be accurate to the best of our knowledge.

In the event a product is listed at an incorrect price due to typographical error, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your payment card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your card account to the value of the incorrect price (including delivery charges).

7. Contact Details

If you wish to contact us please email: mail@minstrels-music.com

The postal address of Minstrels Music for returning items is:

Peter Blyth
United Kingdom

Our telephone number is: UK 01524 489589. International + 44 1524 489589.

8. Copyright

This website and its content is the copyright of Minstrels Music © Minstrels Music 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.